🔄 Refund & Returns Policy
One Love Shop
At One Love Shop, we specialize in handmade press-on nails and beauty items. Due to the nature of these products, we maintain a strict no-return policy for hygiene and safety reasons. By placing an order on our website, you agree to the terms outlined below.
❌ No Returns / No Exchanges
For health, hygiene, and safety reasons, we do NOT accept:
- Returns
- Exchanges
- Refunds
This policy applies to all products, including but not limited to:
- Luxe nails
- 3D nails
- Kids’ nails
- Toe nails
- Lashes
Once an order is confirmed and shipped, it is considered final.
📏 Size Responsibility
Choosing the correct size is the customer’s responsibility.
- Please consult our Size Guide carefully before ordering.
- Minor filing or adjustment is common for press-on nails.
- We are not liable for incorrect size selections.
If you’re unsure about your size, we strongly recommend reaching out to us before placing your order.
🛠️ Damaged or Incorrect Orders
We take meticulous care in packaging every order. However, if you receive an item that is:
- Incorrect (wrong item sent) or
- Damaged during delivery
Please contact us within 24 hours of receiving your order with:
- Clear photos of the item
- Original packaging intact
We will review the situation and assist you accordingly. This policy does not cover size-related issues.
🚚 Shipping Fees
- Shipping fees are non-refundable.
- Failed deliveries resulting from an incorrect address or customer unavailability are not eligible for refunds.
👧 Kids Products Notice
Kids’ products are cosmetic accessories and should be used under adult supervision. No returns or exchanges apply to kids’ items as well.
📩 Contact Us
If you have any questions regarding this Refund & Returns Policy, please reach out to us before placing an order. We are always happy to assist you in selecting the right product and size.
✅ Final Note
By completing your purchase, you acknowledge that:
- You have read this Refund & Returns Policy.
- You understand and agree to its terms.